777vd Privacy Policy
Protecting your personal information is our highest priority. This policy explains in detail how 777vd collects, uses, and stores your information.
Welcome to 777vd. This Privacy Policy ("Policy") describes in detail how your personal information is collected, processed, stored, and kept secure while you use the 777vd platform. This policy applies to our website, mobile application, and all related services.
By using our platform or registering an account, you agree to this Privacy Policy. Please read the full policy carefully. If you have any questions, contact us via our 24/7 live chat or email.
What Information We Collect
1.1 Personal Identity Information
During account registration and the identity verification process, we collect the following information:
- Full name and date of birth
- National ID number or passport number (for KYC verification)
- Valid email address
- Current address (including district and division)
- Basic occupational information
1.2 Financial Information
To manage deposit and withdrawal processes, we collect the following information:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Bank account number and branch name (for bank transfers)
- Transaction history and amounts
- Withdrawal request records
We never collect or store full card numbers or PIN codes.
1.3 Gaming Activity Information
To ensure the safe and fair operation of your activity on the platform, we record:
- Game history and bet details
- Bonus and promotion usage records
- Active time on the platform and session details
- Game preferences and category usage
Methods of Data Collection
2.1 Information Provided Directly
Situations where you provide information directly to us include:
- When filling out the account registration form
- When uploading documents during the KYC (Know Your Customer) verification process
- When requesting deposits and withdrawals
- When contacting support via live chat or email
- When applying for promotions or bonuses
2.2 Automatically Collected Information
For security and service improvement purposes, the following information is automatically collected while you use the platform:
- IP address and device identification information
- Browser type, version, and language settings
- Operating system information
- Login time, logout time, and session information
- Click patterns and navigation history
- Information collected from cookies and web beacons
Purpose of Data Use
777vd uses your information only for legitimate and transparent purposes. We do not misuse your information without your consent.
Service Provision and Account Management
- Creating, verifying, and managing accounts
- Processing deposit and withdrawal transactions
- Correctly providing bonuses and promotions
- Maintaining gaming history and transaction records
Security and Fraud Prevention
- Verifying the identity of authorized individuals (AML and KYC processes)
- Detecting and investigating suspicious transactions
- Preventing the creation of multiple accounts
- Keeping the platform protected from illegal activity
Customer Service and Communication
- Responding to support requests and resolving issues
- Sending important account updates
- Informing about new promotions and offers (with consent)
- Providing notifications of platform policy changes
Service Improvement and Analytics
- Analyzing data to improve the user experience
- Planning the addition of new games and features
- Technical improvements to the platform and bug fixes
- Monitoring usage patterns to ensure responsible gaming
Data Storage and Security Measures
777vd places the highest importance on the security of your information. We use internationally recognized data protection technologies.
4.1 Technical Security
To keep your information secure, we use:
- SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
- AES-256 Encryption: Stored sensitive data is protected by high-level encryption.
- Firewall and Intrusion Detection: Advanced network protection to prevent unauthorized access.
- Two-Factor Authentication (2FA): An additional layer of security at login.
- Regular Security Audits: Periodic reviews conducted by third-party experts.
4.2 Organizational Security Measures
Alongside technical protection, we take the following organizational steps:
- Only authorized personnel can access sensitive information.
- All staff sign confidentiality agreements.
- Regular training on data protection is provided.
- A defined process is in place to respond quickly in the event of a data breach.
Sharing Data with Third Parties
777vd does not sell your information. Data is shared with third parties only in limited and specific circumstances.
5.1 Payment Processors
The minimum information necessary to process deposits and withdrawals through payment methods such as bKash, Nagad, Rocket, and Upay is shared. These service providers are governed by their own privacy policies.
5.2 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, and Spribe process the session information required to ensure fair gameplay. Full personal identity information is not shared with them.
5.3 Legal Obligations
In the following circumstances, we may be required to share information with authorities:
- As required by applicable laws and regulations of Bangladesh
- In response to a court order or a lawful government request
- To fulfill obligations under anti-money laundering (AML) laws
- To assist in the investigation of fraudulent activity
In such circumstances, we will not provide any information beyond what is legally required.
5.4 Prohibition on Sale of Data
777vd does not under any circumstances sell or lease your personal information to third parties for marketing or advertising purposes. We retain full control over your information and do not use it commercially.
Cookies and Tracking Technologies
6.1 What Cookies Are and How We Use Them
Cookies are small text files stored in your browser or device. 777vd uses the following types of cookies:
- Essential Cookies: Required to maintain login sessions and keep core functionality active.
- Functional Cookies: Used to remember your language preferences and settings.
- Analytics Cookies: Used to understand and improve how the platform is used.
- Security Cookies: Used to detect and prevent fraud.
6.2 Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may prevent some core features of the platform from working properly.
Your Data Rights
As a 777vd user, you have the following rights over your information. Contact us to exercise any of these rights.
Right to Access Your Data
You can request to view the information we hold about you at any time. We are required to respond within 30 business days.
Right to Correct Your Data
If your account contains any incorrect or incomplete information, you can request a correction. Changes to KYC-verified information may require additional verification.
Right to Delete Your Data
In certain circumstances, you may request that your personal data be deleted. However, some data must be retained for a specified period due to legal obligations.
Right to Data Portability
You can request your personal data in a structured, readable format. This helps you maintain control over your information.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted. Exercising this right may temporarily limit some services.
Right to Object
You have the right to object to marketing communications or certain types of data processing. If you object, we will stop using your data for that purpose.
Privacy of Minors
Protection of Minors
777vd's services are intended only for individuals aged 21 or older. We never knowingly collect information from minors.
Age verification is required during account registration. Age is subsequently confirmed through a national ID card or passport during the KYC process.
If we become aware that a minor's information has been collected, it will be deleted immediately and the associated account will be closed.
Data Retention Period
9.1 Data for Active Accounts
Your information is retained for the entire duration your account remains active. This is essential for providing services and meeting legal obligations.
9.2 After Account Closure
Even after an account is closed or deactivated, certain data may need to be retained for a specified period in accordance with applicable law. In particular:
- Records related to financial transactions are retained in accordance with anti-money laundering law requirements.
- KYC documents are retained for a specified period to meet legal requirements.
- If a dispute or investigation is ongoing, the relevant data is retained until that process is concluded.
- Data beyond legal obligations is deleted as soon as possible.
Policy Changes and Updates
10.1 Notice of Changes
777vd may update this privacy policy from time to time to improve services, reflect legal changes, or address business needs. For any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- You will be informed about the updated policy when you log in to the platform.
- The "Last Updated" date at the top of this page will be changed.
10.2 Consent to Changes
Continued use of the platform after an update means you are considered to have agreed to the revised policy. If you do not agree with the changes, you may request that your account be closed.
Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact us using the methods below.
Privacy-Related Contact
Our privacy team will respond to your request within 30 business days of receipt.
For data rights requests, including "Privacy Rights" in the subject line will help us respond faster.
This privacy policy was prepared in Bengali and that version is the original and governing document. In the event of any translation or interpretation, the Bengali version shall prevail. This policy is consistent with our Terms and Conditions and Responsible Gaming policy.